Get a quote
Policies

Please read these before placing an order with Ankdya. If anything is unclear, message us — we're happy to explain.

Last updated: October 2026

Ankdya ("we", "us", "our") respects your privacy. This policy explains what information we collect when you use our website or customer portal, or engage us for a project, and how we use it.

Information we collect

  • Contact details you share with us — such as your name, phone number, email and business information — usually via WhatsApp, email or our contact form.
  • Content you provide for your website, including photos, text, logos and product details.
  • For customers: billing details, invoices and payment records that we create for your account.
  • Basic technical data such as browser type and device, collected automatically by our hosting provider when you visit the site, and anonymous usage statistics from Google Analytics (see Cookies below).

How we use it

  • To respond to your enquiry and prepare a quote.
  • To design, build and deliver your website or design work.
  • To issue invoices and receipts, and to contact you about your order, renewals or support.

Customer portal

Invoices, payment records and customer account details are stored with our secure cloud database provider. Access is restricted so that each customer can see only their own invoices and payments. The portal keeps you signed in using a session stored in your browser; signing out removes it.

Cookies

Our public website does not use advertising cookies. We use Google Analytics to count visits and see which pages and links are useful — for example how many people open a page or tap the WhatsApp button. It sets first-party cookies (named _ga) holding a random ID, and sends Google usage data linked to that ID — such as the page, your approximate city, device and browser. It does not receive your name, phone number or the messages you send us. Google signals and ad personalisation are switched off, and analytics never runs in the customer portal, the admin area or on payment pages. If your browser sends a Global Privacy Control signal, analytics is not loaded at all; you can also use Google's opt-out add-on or clear the cookies with your browser data.

If you open a referral link (a link ending in ?ref= and a code), that code is saved in your browser — in local storage and a small first-party cookie — for 7 days so it can be added to your enquiry. We also count the visit for the customer whose link it was: we keep only the code, the name of the website or app the link was on (when your browser shares it) and the time — nothing that identifies you. It is never used for advertising, and you can clear it with your browser data.

Our free tools (the invoice generator, QR code makers and QR menu maker) run in your browser. What you type into them is kept only in your browser's local storage on that device, so your details are there next time — it isn't sent to us, and Clear all removes it. A QR menu is stored inside its own link; when a customer sends an order from it, the order goes from their phone to the restaurant on WhatsApp, not through us.

Refer & earn

If you take part in our referral program, we record who referred whom and the rewards earned and paid. A person you refer may see your name as their referrer, and you see the names of businesses you referred directly; we never show you the names of businesses referred by others.

Sharing of information

We do not sell your personal information. Your content and details are shared only with third-party services strictly required to deliver your project — such as domain registrars, hosting providers and payment providers.

Retention

We keep project and enquiry details for as long as needed to provide our services, and invoice and payment records for as long as required for accounting and legal purposes.

Your rights

You can ask us to review, correct or delete your personal information at any time by writing to contact@ankdya.in.

Last updated: October 2026

By engaging Ankdya to design or build a website or provide design services, you agree to the following terms.

Orders & payment

  • A project begins once the plan, price and scope are confirmed over WhatsApp or email, and any required advance payment is received.
  • Prices on this website are in Indian Rupees (₹). Website, app and software prices cover the first year (see "Domain, hosting & renewals" below); monthly and yearly services are billed per period. Ankdya is not GST-registered, so no GST is charged.
  • Add-ons beyond the selected plan (extra pages, products, content writing, etc.) are billed separately as listed on our services page.
  • Invoices and payment receipts are issued through the Ankdya customer portal.

Content & delivery

  • Delivery timelines (for example, 5 working days) begin once you have shared all required content — text, photos and preferences.
  • You are responsible for the accuracy of, and rights to, any content, images or logos you provide for use on your site.
  • A preview link is shared for your review before the site goes live; reasonable revisions are included as agreed at the time of ordering.

Domain, hosting & renewals

The first-year price of every website, app and software plan includes a .in domain and hosting for one year (and, for apps and software, the servers and backups they need). If you choose a different domain extension instead of .in, an extra first-year charge applies — for example, a .com costs ₹350 extra.

From year two, the yearly renewal listed for your plan on our services page applies (it is also shown on your quote). Renewals are due before the expiry date to avoid interruption; we send a reminder in advance.

Third-party fees

Fees charged by other companies are paid by you directly and are not part of our prices unless stated: app-store developer accounts (Google Play, Apple), payment-gateway fees on online payments, WhatsApp (Meta) message charges, SMS operator / DLT registration fees, and advertising spend on Google or Meta. Accounts with these companies are created in your business name.

Monthly & yearly services

Monthly services such as the Website Care Plan and Event-Based Business Images have no lock-in and can be paused or cancelled at any time by messaging us.

Limitation of liability

Ankdya is not liable for indirect or consequential losses arising from use of your website, including downtime caused by third-party hosting, domain or payment providers.

Last updated: October 2026

Cancellations

You may cancel a project before work has begun for a full refund of any advance paid. Once design or development work has started, the advance becomes non-refundable, as it covers work already completed.

Refunds

  • If Ankdya is unable to deliver the agreed website, a full or partial refund is issued depending on the stage of work completed.
  • After final website handover, any refund request must be raised within 7 calendar days. After this period the project is considered accepted and no refund is issued for the completed service.
  • Refunds, where applicable, are processed to the original payment method within 7–10 working days.
  • Domain registration and hosting charges, once paid to third-party providers, are non-refundable.

How to request a refund or cancellation

Message us on WhatsApp at +91 97123 28691 or email contact@ankdya.in with your invoice number, and we'll get back to you within 1–2 working days.

Last updated: October 2026

Nothing is shipped

Ankdya provides digital services — websites, apps, software and design. Nothing is shipped to a physical address and there are no shipping charges.

How your order is delivered

  • Websites, apps and software are delivered online: you get a preview link to review first, and then the finished work goes live on your domain.
  • Login details, design files and other handover material are shared on WhatsApp or email.
  • Monthly and yearly services are delivered for each period as described on our services page.

Delivery time

Each plan's delivery time is shown on our services page and on your quote — for example, 5 working days for a Basic website. It starts once the order is confirmed and you have shared all the content we need (text, photos and preferences). If anything delays your order, we tell you on WhatsApp or email.

Questions about delivery

Message us on WhatsApp at +91 97123 28691 or email contact@ankdya.in.